Refund policy

Our Return Philosophy

At QYN, we stand behind the quality of our products. Our return policy is designed to be fair — protecting both our customers and the integrity of our brand.

Eligible Reasons for Return

We accept return requests only under the following conditions:

• Size Exchange — If the product doesn't fit as expected, you may request a size exchange.

• Damaged Product — If your order arrives damaged or defective.

• Our Error — If you received a wrong item or something went wrong that was not your fault.

Return Request Window

All return requests must be raised within 5 days of delivery.

Requests made after 5 days will not be entertained, regardless of the reason.

Non-Returnable Conditions

We strictly do not accept returns or issue refunds in the following cases:

• The item has been worn, washed, or used in any way.

• The product shows signs of wear, odor, stains, or damage caused by the customer.

• The return request is raised after 5 days of delivery.

• The item is returned without its original tags, packaging, or accessories.

Refund Policy

• Refunds are not provided for worn or used items.

• For approved returns (damaged, wrong item, or size exchange), we offer a replacement or size exchange — not a monetary refund, unless the product is out of stock.

• Refund processing, if applicable, will be completed within 7–10 business days after the return is received and inspected.

Note: Items sent back without prior approval will not be accepted.