Refund policy

At QYN, every piece is carefully checked before dispatch. As we produce in limited quantities, we follow a simple return and exchange policy.


Returns:

Returns are accepted only for damaged, defective, wrong, or missing items.

• Raise your claim within 36 hours of delivery.
• An unboxing video is mandatory for any damage, defect, wrong, or missing-item claim. The video must show the package from the moment you open it.
  
• Share the unboxing video, clear photos, and a brief description of the issue with our customer support team.
• The product must be unworn, unused, unwashed, with all original tags and packaging intact.
  
  

Without a valid unboxing video, we may not be able to accept the claim.


Size Exchanges:

Size exchanges are accepted within 36 hours of delivery, subject to availability.

• The product must be unworn, unused and unwashed, with tags intact.
  
• Return shipping and redelivery charges for size exchanges are borne by the customer.
• Once received, the product will undergo a quality check before the replacement is dispatched.
  

Important:

Claims raised after 36 hours will not be eligible.

For approved wrong, damaged, defective, or missing-item claims, QYN will cover the applicable return shipping charges.

All exchanges are subject to stock availability.